Returns, Exchanges & Refunds Policy


Since we’re committed on providing first rate customer service and guaranteed customer satisfaction with the online shopping experience at OdelArome, we are pleased to inform our customers the option to return or exchange purchased products:

If your product is unwanted or you've changed your mind, we are happy to offer you a refund or an exchange. In both cases the return should be made within 7 days.

You can call our Customer Services Team on 00961 3 999473 to arrange a return or email them at contact@odelarome.com. Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund or an exchange.

We are unable to process your refund or exchange until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us via courier companies. Please ensure that all items being returned are complete, with original packaging, and are securely sent.

Please note: If the product is returned, in a condition which is not fully resalable or the packaging is damaged or the OdelArome seal is broken, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights.
The refunded amount excludes add-on gifts cost, gift wrap charges and shipping fees (if any). To arrange a return of your unwanted items please contact Customer Service.

How Refunds are paid

When the item is not yet dispatched from our head office: Refunds will be paid onto the same credit or debit card from which payment was taken for the whole order amount.

When the item is dispatched but not delivered yet: Refunds will be paid onto the same credit or debit card from which payment was taken for the amount of the order excluding the delivery fees and any extra costs such as gift wrapping or add on gifts purchased along with the item.

When the item is returned to Customer Services: Refunds will be reimbursed in the form of gift vouchers. Gift vouchers’ values are equivalent to the price of the returned products. Refunds will only be processed once the item is received back.

How Exchanges are processed

When the item is returned to Customer Services: Exchanges will also be reimbursed in the form of exchange vouchers. Exchange vouchers’ values are equivalent to the price of the product to be exchanged. The exchange voucher will only be issued once the item is received back.

The total amount of the exchange voucher should be used in one transaction, if the cost of the selected item is less than the value of the voucher, new gift vouchers could be purchased to use the full voucher amount. The newly purchased vouchers could later be used for future purchases.

If your product is faulty or damaged

We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case, call our Customer Services Team on 00961 3 999473 to arrange a return, refund or replacement, or email them at contact@odelarome.com .

We are unable to process your refund, exchange or replacement until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete, with original packaging, and are securely sent.